We are EPM service providers
Managed Services
We work closely with your financial team and senior management to truly support your product needs, to enable your organisation to achieve better, faster and more efficient financial reporting.
Managed Services
We work closely with your financial team and senior management to truly support your product needs, to enable your organisation to achieve better, faster and more efficient financial reporting.
EPM Support
Main Stream Services
Incident Management - Service desk
- Registering and handling of incidents/issues (Excel add-in, browser, calculations, consolidation, translations, cube views, integrations, workflows)
- Actively informing about progress of incidents
- Offering solutions or workarounds
- Analysing incident numbers and types of trends
- Monitoring of Service Level Agreement
- Service desk reporting (incidents numbers, turnaround time etc.)
Application Administration and Support
- Carry out regular re-occurring changes such as metadata or workflow changes (adding / changing accounts, entities, custom members, attributes, alternate hierarchies, member lists, currencies, scenarios, consolidation methods, ownership)
- Maintain business rules and member formulas
- Security (provision new users and user groups, update user provisioning)
- Maintain / update existing cube views, reports
- Maintain / update data integration and mapping
- Assisting users in performing user application tasks such as locking of data, consolidations, etc.
Change Management
- Tracking of all changes with audit trial (SOx)
- Writing an impact analysis and quotation for radical changes
- Writing a test and implementation plan
- Performing acceptance tests
- Managing change documentation
Technical Management
- Troubleshoot technical issues
- Release management
- Liaising with software vendor on technical issues
- Troubleshoot system performance and provide guidance on possible improvements of environment
- Monitoring availability of environment / application
Service Level Management
- Preparation of Service Level reports
- Monitoring Service Levels
Key advantages of EPM Support
Dedicated Support Staff
- Service management
- Account management
- Support consultants
Scalability during peak periods
- Over 40 OneStream consultants
- Support <–> Implementations
Leadership
Take the lead in managing incidents where more parties are involved
ITSM is the basis
- Service Level Agreements
- Incident management
- Problem management
- Change management
Sonum International and OneStream
As a Diamond OneStream partner we only guarantee the best services for our clients. We are one of the frontrunners when it comes to OneStream in the market.
Number of trained people
Year of first implementation
# Certified OneStream trainers
# Training locations
Experience
Below a selection of some interesting projects we did that helped our clients to bring their processes to the next level
International growth at Paques
Family company Paques produces and develops hi-tech biological solutions for (waste) water- and gas cleaning equipment. The company sells its equipment worldwide and is growing fast.
Rapid availability of reports at Flow Traders
Flow Traders is listed on the stock AMX exchange in Amsterdam and specializes in trading index-tracking funds.
Using OneStream for results by store at Hunkemöller
Hunkemöller is growing fast: it now has more than 900 stores, and more stores and more countries are being added each year.
Streamlining Reporting at Parlevliet & Van der Plas
Parlevliet & Van der Plas is the largest fisheries company in Europe, with subsidiaries such as Ouwehand and Heiploeg.
Multiple Reporting Standards at Terberg Group after Merger
When a subsidiary of Terberg Group merged with the Spanish RosRoca Group, the turnover doubled.
Want to see OneStream in action? Have a question?
Contact Roy!
